To begin the exploration process of whether this is the right service for you, and the right time in your life, we ask that you complete the Contact Form in the Contact section to schedule a complimentary phone consultation with our Client Relations Manager, Tara. The purpose of that 15-30 minute meeting is to collect as much information about your current and past challenges as possible, as well as your objectives, goals and expectations of our service. At the end of the phone consultation, you and Tara will determine together whether an in-person consultation makes sense. Please note that pricing is not discussed during the phone consultation. Mostly because our services are entirely customized and it’s difficult to provide a fair and reliable estimate in the absence of a meeting.
Please note that all in-person consultations are led by our Founder, Stacie Ikka and there is a $375 +HST charge that is required in advance of the meeting. The purpose of the charge is two-fold:
- To ensure that we are compensated for our time, insights and feedback
- To ensure that you are serious and committed to the process.
Following the in-person consultation, you and Stacie will determine together whether it makes sense to move forward and engage in a working relationship. Where that is the case, a proposal – in the form of a Client Service Agreement – will be prepared and e-mailed to you within three business days of your meeting. From the date of receipt, you will have two weeks to decide how you’d like to proceed, to get any questions you may have answered, and to arrange for payment of services. As with the consultation fee, all services must be paid for in full prior to the delivery of the agreed to services. Under these circumstances – with a few minor exceptions – please note that your consultation fee will be applied to the cost of services
Please also note that following an in-person consultation, if it is decided by either party that moving forward is not appropriate – for any reason – the consultation fee will be credited to your file and will be valid for three months from the date of the initial in-person consultation, although the initial proposed plan of action will need to be revisited and, often, revised which may affect pricing – up or down.